Web Pickup User Guide
Contents
Chapter 1 |
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Chapter 2 |
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Chapter 3 |
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Chapter 4 |
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Chapter 5 |
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Chapter 6 |
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Chapter 7 |
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Chapter 8 |
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Chapter 9 |
Chapter 1
Introduction
The Star Track Express Web Pickup Booking System allows customers to submit casual pickup booking requests via the web.
This guide introduces you to the Web Pickup Booking System and takes you step by step through the following options:
|
Chapter 2
Web Pickup Booking Process
The only step in the Web Pickup Booking Process is as follows:
| Step... | Why... |
| Request Casual Pickup Bookings (if required) |
To request casual pickup bookings for your goods or your clients goods (note: NOT required if you or your clients already have a regular pickup) |
Chapter 3
How to Access Web Pickup Booking
You need to register with Star Track Express to be able to use Web Pickup Booking.
Once you have registered you will be emailed your username and password for
Web Pickup Booking.
Web Pickup Booking can be accessed from the Star Track Express main web page (www.startrackexpress.com.au).
From the Star Track Express main web page:
Click on the LOGIN option
The Login screen will appear.
Login to Web Pickup Booking
You need to login to the Star Track Express Web Pickup Booking System.
At the Login screen you will be asked for your user name and password:
Enter your user name
Enter your password (note: your password may be in mixed case)
Click on the Submit button
Once you have entered your correct username and password the Main Menu screen will appear.
From the Main Menu screen:
Click on the PICKUP BOOKING option
The Pickup Booking screen will appear.
You can also access the TRACK & TRACE and PROOF OF DELIVERY systems from the Main Menu.
| In these circumstances... | Do the following... |
| Unable to login to Web Pickup Booking | Double check you have entered your user name and password
correctly (note: your password may be in mixed case) |
| Still unable to login to Web Pickup Booking | Contact the Star Track Express Help Desk on 1800
028 361 during business hours for assistance |
| If you have already logged in with a different session | Select the End
Other Sessions checkbox and click on the Continue button |
Logout of Web Pickup Booking
You need to logout of once you have finished using the Star Track Express Web Pickup Booking System.
From the Main Menu screen:
Click on the LOGOUT
option
Once you have logged out of the Star Track Express main page screen will
appear.
You have now successfully logged out of Web Pickup Booking.
Chapter 4
How to Request a Casual Pickup Booking
You may need to request a casual pickup booking for your goods or your clients goods in the Web Pickup Booking System.
This is required to provide details of your pickups to Star Track Express.
Note: this is NOT required if you or your clients already have a regular pickup.
From the Main Menu screen:
Click on the PICKUP BOOKING option
The Pickup Booking screen will appear.
From the Pickup Boooking screen:
Enter your or your clients pickup details - pickup contact,
phone number, company name and pickup
address or select the
pickup location from the
dropdown list
Select the Update Pickup List radio button to add
frequently used
clients to your pickup location list
Click on the Find
Location button to obtain the correct
location,
post code and state for your client
(if the pickup booking is for one
of your clients)
Enter your or your clients email
address
Enter your or your clients pickup
point
Select the goods
description from the dropdown list
(always select the largest item)
Select the service required from the dropdown
list
Enter the quantity, weight and estimated size of items
- length,
width and height
Select the destination for
the goods from the dropdown list
(choose VARIOUS for
multiple destinations)
the pickup date will default to todays
date
Enter the time the goods will be ready
for pickup and your or your clients
closing time
Select the connote required checkbox if a connote
needs to be taken
to the pickup location
Enter any special
instructions relevant to the pickup
Select the bulk pickup checkbox
if the pickup is for a bulk item(s)
Click on the Submit button to submit the pickup booking request
When you have submitted your pickup booking request a "Your pickup booking has been submitted. A confirmation will be sent to you via email." message will be displayed and the Main Menu screen will appear.
You or your client will be automatically sent an Email confirming your casual pickup booking.
Use the Reset button to clear the details on the pickup booking request.
Note: pickup booking requests must be submitted prior
to the cut-off times for your local branch (contact your local branch on 12
23 45 for cut-off times for casual pickups).
| In these circumstances... | Do the following... |
| The message "Warning: You have already booked a pickup for yourself today" is displayed | If you are booking a pickup for a different client
then continue otherwise contact your local branch on 12 23 45 if you want
to book another pickup for yourself for today |
| Any error messages are displayed at the top of the screen | Check the message details and correct
the details on your pickup booking request |
| Any other informational messages are displayed | Check the message details and follow
any instructions provided |
| The message "Warning: The time booked is after the cut-off time. Your pickup may be scheduled for the next business day." is displayed | Note the pickup may be scheduled for the
next business day |
| The message "Warning: The time ready is after the cut-off time. Your pickup may be scheduled for the next business day." is displayed | Note the pickup may be scheduled for the
next business day |
Chapter 5
How to Monitor for Web Pickup Booking Requests
You can select only one option from the Web Pickup Booking Menu:
1. Help
Click on the Help option
Once you have selected the Help option the Web Pickup Booking User Guide screen will appear.
Chapter 6
How to Request a Casual Pickup Booking for the Next Business Day
You may need to request a casual pickup booking for the next business day in the Web Pickup Booking System.
This may be required if you have missed your local branch cut-off times for casual pickups.
Note: this is NOT required if you or your clients
already have a regular pickup.
From the Main Menu screen:
Click on the PICKUP BOOKING option
The Pickup Booking screen will appear.
From the Pickup Boooking screen:
Enter your or your clients pickup details - pickup
contact,
phone number, company name and pickup
address or select the
pickup location from the
dropdown list
Select the Update Pickup List radio button to add
frequently used
clients to your pickup location list
Click on the Find
Location button to obtain the correct
location,
post code and state for your client
(if the pickup booking is for one
of your clients)
Enter your or your clients email
address
Enter your or your clients pickup
point
Select the goods
description from the dropdown list
(always select the largest item)
Select the service required from the dropdown
list
Enter the quantity, weight and estimated size of items
- length,
width and height
Select the destination for
the goods from the dropdown list
(choose VARIOUS for
multiple destinations)
Change the pickup date to the next
business day
(format DD/MM/YYYY)
Enter the time the goods will be ready
for pickup and your or your clients
closing time
Select the connote required checkbox if a connote
needs to be taken
to the pickup location
Enter any special
instructions relevant to the pickup
Select the bulk pickup checkbox
if the pickup is for a bulk item(s)
Click on the Submit button to submit the pickup booking request
When you have submitted your pickup booking request a "Your pickup booking has been submitted. A confirmation will be sent to you via email." message will be displayed and the Main Menu screen will appear.
You or your client will be automatically sent an Email confirming your casual pickup booking.
Use the Reset button to clear the details on the pickup booking request.
| In these circumstances... | Do the following... |
| Any error messages are displayed at the top of the screen | Check the message details and correct
the details on your pickup booking request |
| Any other informational messages are displayed | Check the message details and follow
any instructions provided |
Chapter 7
How to Change Your Password
You can change your password for the Star Track Express Web Pickup Booking System.
From the Main Menu screen:
Click on the CHANGE PASSWORD option
The Change Password screen will appear.
At the Change Password screen you will be asked for your old and new
passwords:
Enter your old password
Enter your new password (note: your password may be in mixed
case)
Re-enter your new password
Click on the Change
Password button
Your password has now been changed.
Chapter 8
How to Access On-line Help
An on-line user guide has been provided for the Star Track Express Web Pickup Booking System.
From the Web Pickup Booking Menu screen:
Click on the Help
option
The Web Pickup Booking User Guide screen will appear.
Click on the Hyperlinks to
move around the sections of the on-line
user guide (eg. How to
Request a Casual Pickup Booking or
Back to Contents)
You can also print a hard copy of the Web Pickup Booking User Guide if required.
Chapter 9
Other Features with Web Pickup Booking
You can add frequently used frequently used clients to your
Pickup Location List:
Select the Update Pickup
List radio button when entering a pickup booking
for a client
You or your client will be automatically sent an Email confirming your casual pickup bookings.
You can access the TRACK & TRACE and PROOF OF DELIVERY systems from the Web Pickup Booking System.