Web Controlled Returns User Guide

Chapter 1	Introduction
Chapter 2	Web Controlled Returns Process Important Label Information
Chapter 3	How to Access Web Controlled Returns Login to Web Controlled Returns Logout of Web Controlled Returns
Chapter 4	Web Controlled Returns Menu Options
Chapter 5	How to Add a new Client for Returns (sender) How to Modify an existing Client for Returns (sender) How to Delete an existing Client for Returns (sender)
Chapter 6	How to Add a new Destination for Returns (receiver) How to Modify an existing Destination for Returns (receiver) How to Delete an existing Destination for Returns (receiver)
Chapter 7	How to Enter a Request for a Return
Chapter 8	How to Print Return Summary/Labels at Pickup Location How to Reprint Return Summary/Labels at Pickup Location How to Modify Connotes for Returns at Pickup Location
Chapter 9	How to Review and Authorise Requests for Returns How to Reject Requests for Returns
Chapter 10	How to Enter a Connote for a Return How to Print a Return Summary and Labels How to Reprint Labels
Chapter 11	How to View Current Connotes for Returns How to View Old Connotes for Returns
Chapter 12	How to Modify Connotes for Returns (reduce quantity/weight/volume) How to Delete Connotes for Returns
Chapter 13	How to Track Connotes for Returns
Chapter 14	How to Print a Return Summary How to Reprint a Return Summary
Chapter 15	How to Request a Casual Pickup Booking for a Return How to Request a Casual Pickup Booking for the Next Business Day
Chapter 16	How to Change Your Password
Chapter 17	How to Access On-line Help
Chapter 18	Other Features with Web Controlled Returns

Chapter 1

Introduction

The Star Track Express Web Controlled Returns System allows customers clients to enter requests for returns, customers to authorise the return consignments, labels to be printed at the senders location and casual pickup booking requests via the web.

This guide introduces you to the Web Controlled Returns System and takes you step by step through the following options:

how to access Web Controlled Returns
how to maintain clients (senders) and destinations for returns (receivers)
how to enter requests for returns (by customers clients)
how to review and authorise requests for returns
how to view and track connotes for returns
how to request a casual pickup booking for a return

Useful hints on solving typical label printing problems can be found in the
Label Printing Troubleshooting Guide.

Chapter 2

Web Controlled Returns Process

The steps in the Web Controlled Returns Process are as follows:

Step...	Why...
1. Sender Requests to Return Goods (enters consignment details)	To return goods using Star Track Express
2. Customer Enters Return Consignments/Reviews and Authorises Return Requests	To electronically email the labels to the sender
3. Print a Return Summary	To provide details of the returns for the day to the Star Track Express Driver and to transfer your return consignment data to Star Track Express
4. Print the Labels	To attach labels to the return goods for identification and tracking
5. Request a Casual Pickup Booking for the Return (if required)	To request a casual pickup booking for the return goods (note: NOT* required if the sender already has a regular pickup)*

Important Label Information

It is important that all labels are firmly adhered to the goods preferably printed on self-adhesive labels for laser printers (2 labels per A4 page).

The following labels have been tested:

Avery A4 Laser Labels (Laser L7168)
JAC Self-Adhesive Precut Labels for Printers (JA4 139194 WHITE LASER)
Unistat Laser/Inket/Photocopier Labels (38938)

These labels can be purchased at any office/stationery suppliers, Corporate Express, National 1, OfficeWorks etc.

Chapter 3

How to Access Web Controlled Returns

You need to register with Star Track Express to be able to use Web Controlled Returns.

Once you have registered you will be emailed your username, password and despatch id for Web Controlled Returns.

Web Controlled Returns can be accessed from the Star Track Express main web page (www.startrackexpress.com.au).

From the Star Track Express main web page:

> Click on the LOGIN option

The Login screen will appear.

Login to Web Controlled Returns

You need to login to the Star Track Express Web Controlled Returns System.

At the Login screen you will be asked for your user name and password:

    > Enter your user name
    > Enter your password (note: your password may be in mixed case)
    > Click on the Submit button

Once you have entered your correct username and password the Main Menu screen will appear.

> Click on the CONTROLLED RETURN option

The Enter Return Connote screen will appear.

You can also access the PICKUP BOOKING, TRACK & TRACE and PROOF OF DELIVERY systems from the Main Menu.

In these circumstances...	Do the following...
Unable to login to Web Controlled Returns	Double check you have entered your user name and password correctly (note: your password may be in mixed case)
Still unable to login to Web Controlled Returns	Contact the Star Track Express Help Desk on 1800 028 361 during business hours for assistance

Logout of Web Controlled Returns

You need to logout of once you have finished using the Star Track Express Web Controlled Returns System.

From the Main Menu screen:

> Click on the LOGOUT option

Once you have logged out of the Star Track Express main page screen will appear.

You have now successfully logged out of Web Controlled Returns.

Chapter 4

Web Controlled Returns Menu Options

You can select the following options from the Web Controlled Returns Menu:

    1.  Enter Return
    2.  Client List
    3.  Receiver List
    4.  Return Requests
    5.  Return Summary
    6.  Reprint Summary
    7.  Reprint Labels
    8.  View/Modify Returns
    9. Help

    > Click on the option you require

Once you have selected an option the appropriate screen will appear.

Note: customers clients will be sent an email with a link to a Return Request option to enter requests for returns for authorisation by customers.

Chapter 5

How to Add a new Client for Returns (sender)

When you first access Web Controlled Returns you need to enter your regular clients (senders) details for returning goods using Star Track Express.

This will allow you to set up the rules (eg. who will enter the return consignment details and who will print the labels) and to allocate the relevant authority numbers for returns.

From the Web Controlled Returns Menu screen:

> Click on the Client List option

The Client List screen will appear.

> Click on the Add Client button to add a new client for returns (sender)

The Add Client screen will appear.

From the Add Client screen:

    > Enter your new client details (sender)
    > Click on the Find Location button to obtain the correct location,
       post code and state for your client
    > Enter the Client Email address (if required)
    > Select the Client is a Return sender checkbox to indicate this is a client
       for returns
    > Select the account number from the dropdown list to be used for return
       authority numbers for this client (leave as default account number where
       applicable)
    > Select the Label Printed by Client checkbox to indicate the labels will be
       printed by this client (leave this checkbox blank if the labels will be
       printed by you to post to the client), then:
             - select the Send labels in PDF format checkbox to indicate the
               labels will be emailed in PDF format for all return consignments
               for this client
    > Select the Allow request for Returns checkbox to indicate this client
       can enter requests for returns for authorisation before returning the
       goods, then:
             - enter a unique request authority number to be used by this client
               when entering requests for returns
             - enter the expiry date for the above request authority number if a
               time limit applies to this client entering requests for returns
             - select the Automatically authorise requests for repairs checkbox
               to indicate return consignments for repairs will be authorised
               automatically
             - select the Automatically authorise all requests for returns
               checkbox to indicate ALL return consignments will be authorised
               automatically
    > Select the Allow Client to Enter Sender Location checkbox to indicate
       this client can change the senders location for the return requests to
       allow returns from multiple branches or stores for this client (leave this
       checkbox blank if the client can only return goods from the one location)
    > Select the Enter and Print Product Codes checkbox to indicate this
       client must provide the relevant product codes for the goods being
       returned
    > Click on the Save button to complete entry of this client for returns

Any new clients for returns will appear in the Client List screen.

Note: customers clients will be sent an email with a link to a Return Request option to enter requests for returns for authorisation by customers.

In these circumstances...	Do the following...
Any error messages are displayed at the top of the screen	Check the message details and correct the details for your client
Any popup window messages are displayed	Check the message details and alter the details for your client (if required)
Any other informational messages are displayed	Check the message details and follow any instructions provided
The client list screen is not up to date with the latest clients for returns	Refresh the client list by clicking on the Refresh List button

How to Modify an existing Client for Returns (sender)

You may need to alter your existing clients (senders) details for returning goods using Star Track Express.

This will allow you to change the rules (eg. who will enter the return consignment details and who will print the labels) and to allocate the relevant authority numbers for returns.

From the Web Controlled Returns Menu screen:

    > Click on the Client List option

The Client List screen will appear.

    > Click on the client name of the existing client for returns you want
        to modify

The Modify Client screen will appear.

> Check the client currently displayed on the screen is the one you want
to modify

From the Modify Client screen:

    > Change your client details (as required)
    > Click on the Find Location button to change the location, post code
       and state for your client
    > Change the Client Email address (if required)
    > Select the Client is a Return sender checkbox to indicate this is a client
       for returns
    > Select the account number from the dropdown list to be used for return
       authority numbers for this client (leave as default account number where
       applicable)
    > Select the Label Printed by Client checkbox to indicate the labels will be
       printed by this client (leave this checkbox blank if the labels will be
       printed by you to post to the client), then:
             - select the Send labels in PDF format checkbox to indicate the
               labels will be emailed in PDF format for all return consignments
               for this client
    > Select the Allow request for Returns checkbox to indicate this client
       can enter requests for returns for authorisation before returning the
       goods, then:
             - enter a unique request authority number to be used by this client
               when entering requests for returns
             - enter the expiry date for the above request authority number if a
               time limit applies to this client entering requests for returns
             - select the Automatically authorise requests for repairs checkbox
               to indicate return consignments for repairs will be authorised
               automatically
             - select the Automatically authorise all requests for returns
               checkbox to indicate ALL return consignments will be authorised
               automatically
    > Select the Allow Client to Enter Sender Location checkbox to indicate
       this client can change the senders location for the return requests to
       allow returns from multiple branches or stores for this client (leave this
       checkbox blank if the client can only return goods from the one location)
    > Select the Enter and Print Product Codes checkbox to indicate this
       client must provide the relevant product codes for the goods being
       returned
    > Click on the Modify button to modify this client for returns

The Client List screen will appear.

Note: customers clients will be sent an email with a link to a Return Request option to enter requests for returns for authorisation by customers.

In these circumstances...	Do the following...
Any error messages are displayed at the top of the screen	Check the message details and correct the details for your client
Any popup window messages are displayed	Check the message details and alter the details for your client (if required)
Any other informational messages are displayed	Check the message details and follow any instructions provided
The client list screen is not up to date with the latest clients for returns	Refresh the client list by clicking on the Refresh List button

How to Delete an existing Client for Returns (sender)

You may need to delete an existing client (sender) who will no longer be returning goods.

This will allow you to enter additional clients for returning goods using Star Track Express

From the Web Controlled Returns Menu screen:

> Click on the Client List option

The Client List screen will appear.

> Click on the client name of the existing client for returns you want to delete

The Modify Client screen will appear.

> Check the client currently displayed on the screen is the one you want
to delete

From the Modify Client screen:

> Click on the Delete button to delete this client for returns

Any deleted clients for returns will be removed from the Client List screen.

In these circumstances...	Do the following...
Any other informational messages are displayed	Check the message details and follow any instructions provided
The client list screen is not up to date with the latest clients for returns	Refresh the client list by clicking on the Refresh List button

Chapter 6

How to Add a new Destination for Returns (receiver)

When you first access Web Controlled Returns you may need to enter additional return destination (receivers) details for returning goods using Star Track Express.

This will allow you to enter a pre-defined list of specific locations (eg. head office, warehouse or service centre) to which your clients can return goods.

From the Web Controlled Returns Menu screen:

    > Click on the Receiver List option

The Receiver List screen will appear.

    > Click on the Add Receiver button to add a new destination for returns
       (receiver)

The Add Receiver screen will appear.

    > Enter your new return destination details (receiver)
    > Click on the Find Location button to obtain the correct location,
       post code and state for the receiver
    > Enter the Receiver Email address (if required)
    > Select the Receiver is for Returns checkbox to indicate this location
       is a destination for returns
    > Select the Set as default Receiver checkbox to indicate this destination
       is the default destination for goods being returned (if applicable)
    > Click on the Save button to complete entry of this destination for returns

Any new destinations for returns will appear in the Receiver List screen.

In these circumstances...	Do the following...
Any error messages are displayed at the top of the screen	Check the message details and correct the details for your return destination
Any popup window messages are displayed	Check the message details and alter the details for your return destination (if required)
Any other informational messages are displayed	Check the message details and follow any instructions provided
The receiver list screen is not up to date with the latest destinations for returns	Refresh the receiver list by clicking on the Refresh List button

How to Modify an existing Destination for Returns (receiver)

You may need to alter your existing return destination (receivers) details for returning goods using Star Track Express.

This will allow you to change the details of a specific location to which your clients can return goods.

From the Web Controlled Returns Menu screen:

    > Click on the Receiver List option

The Receiver List screen will appear.

    > Click on the receiver name of the existing destination for returns you want
        to modify

The Modify Receiver screen will appear.

> Check the return destination currently displayed on the screen is the one
you want to modify

From the Modify Receiver screen:

    > Enter your new return destination details (receiver)
    > Click on the Find Location button to obtain the correct location,
       post code and state for the receiver
    > Enter the Receiver Email address (if required)
    > Select the Receiver is for Returns checkbox to indicate this location
       is a destination for returns
    > Select the Set as default Receiver checkbox to indicate this destination
       is the default destination for goods being returned (if applicable)
    > Click on the Modify button to modify this destination for returns

The Receiver List screen will appear.

In these circumstances...	Do the following...
Any error messages are displayed at the top of the screen	Check the message details and correct the details for your return destination
Any popup window messages are displayed	Check the message details and alter the details for your return destination (if required)
Any other informational messages are displayed	Check the message details and follow any instructions provided
The receiver list screen is not up to date with the latest destinations for returns	Refresh the receiver list by clicking on the Refresh List button

How to Delete an existing Destination for Returns (receiver)

You may need to delete an existing destination (receiver) for returning goods.

This will allow you to enter additional destinations for returning goods using Star Track Express.

From the Web Controlled Returns Menu screen:

> Click on the Receiver List option

The Receiver List screen will appear.

From the Receiver List screen:

> Click on the receiver name of the existing destination for returns you want to
delete

The Modify Receiver screen will appear.

> Check the return destination currently displayed on the screen is the one
you want to delete

From the Modify Receiver screen:

> Click on the Delete button to delete this destination for returns

Any deleted destinations for returns will be removed from the Receiver List screen.

In these circumstances...	Do the following...
Any other informational messages are displayed	Check the message details and follow any instructions provided
The receiver list screen is not up to date with the latest destinations for returns	Refresh the receiver list by clicking on the Refresh List button

Chapter 7

How to Enter a Request for a Return

Customers clients (senders) can enter requests for returns for authorisation before returning goods using Star Track Express.

This allows return clients (senders) to enter the details of the return consignment including the relevant product codes for the goods being returned.

A unique request authority number will be allocated to each client with an expiry date if a time limit applies to the client entering requests for returns.

Note: customers clients will be sent an email with a link to a Return Request option to enter requests for returns for authorisation by customers.

From the request Authority Number Email:

> Click on the link in the email to access the Star Track Express web site

The Login screen will appear.

You then need to login to access the Controlled Return Request screen.

At the Login screen you will be asked for your request authority number and relevant despatch id for return requests (this information is included in the authority number email):

    > Enter your request number
    > Enter the relevant despatch id
    > Click on the Submit button

Once you have entered your correct request authority number and despatch id the Return Request - Sender or Receiver Details screen will appear.

Note: the Return Request - Sender Details screen will only appear if the client can change the senders location for return consignments to allow returns from multiple branches or stores.

In these circumstances...	Do the following...
Unable to login to the Controlled Return Request screen	Double check you have entered your request authority number and relevant despatch id correctly (note: this information is included in the authority number email)
The message "This Request Number has expired" message is displayed	Contact your vendor as the time limit has expired for you to enter requests for returns
Still unable to login to Controlled Return Request screen	Contact your vendor for assistance

From the Return Request - Sender Details screen (if applicable):

    > Enter or change the return sender details as required
    > Click on the Find Location button to obtain the correct location,
       post code and state for the sender
    > Enter the Sender Email address
    > Select the Sender to print labels - Yes radio button if the labels will be
       printed by the sender (otherwise the labels will be posted to the sender)
    > Click on the Next>> button to move to the next screen

From the Return Request - Receiver Details screen:

    > Select the return receiver from the dropdown list
    > Check the return destination displayed on the screen is the one
       you want to return the goods
    > Click on the Next>> button to move to the next screen

From the Return Request - Connote Details screen:

    > Select the return reason from the dropdown list
    > Select the unit type from the dropdown list
    > Enter the number of items, weight and size of items
    > Click on the Calculate button to calculate the cubic volume (size)
       for the return by entering the quantities, lengths, widths and heights for
       the items
    > Select the Dangerous Goods radio button if your return consignment
       contains dangerous goods
    > Enter the relevant product quantities and codes or
       select the product codes from the selection lists for the goods
       being returned (if applicable)
    > Enter the requested despatch date for the return if not todays date
       (format DD/MM/YYYY)
    > Enter any other details you want to include on the return
    > Click on the Submit button to complete entry of the return

When you have submitted your return request a "Your Request for a Controlled Return has been submitted. A notification email will be sent to you when your request is processed." message will be displayed on the screen.

You will be automatically sent an Email with a link to the return summary and labels for the return consignment if your return request is authorised by your vendor.

Use the <<Back button to return to the previous screen.

Note: it is important that you select the correct location for your senders for returning goods using Star Track Express.

In these circumstances...	Do the following...
A return destination (receiver) is not appearing in the receivers dropdown list	Contact your vendor for assistance
Any error messages are displayed at the top of the screen	Check the message details and correct the details on your return connote
Any popup window messages are displayed	Check the message details and alter the details on your return connote (if required)
Any other informational messages are displayed	Check the message details and follow any instructions provided

Chapter 8

How to Print Return Summary/Labels at Pickup Location

Customers clients (senders) can print return summary reports and labels for returns at the pickup location for returning goods using Star Track Express.

The return summary report is required to provide details of the returns to the Star Track Express Driver.

The Driver Copy of the return summary report must be given to the Star Track Express driver when the consignment is picked up.

You need to print and attach labels to your return goods for identification and tracking.

Labels can be printed after your request for a return has been authorised.

It is important that all labels are firmly adhered to the goods preferably printed on self-adhesive labels for laser printers (see Chapter 2 - Important Label Information).

The labels will be printed on your default laser printer.

Useful hints on solving typical label printing problems can be found in the
Label Printing Troubleshooting Guide.

IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.

A unique return authority number will have been allocated to the return connote.

Note: customers clients will be sent an email with a link to a Print Controlled Return Labels option to print the return summary and labels for the return consignment OR the return summary and labels will be emailed in PDF format and can be printed using the attached PDF file.

From the Controlled Return Labels Email:

> Click on the link in the email to access the Star Track Express web site

The Login screen will appear.

You then need to login to access the Print Controlled Return Labels screen.

At the Login screen you will be asked for your return authority number and relevant despatch id for the return connote (this information is included in the controlled return labels email):

    > Enter your return authority number
    > Enter the relevant despatch id
    > Click on the Submit button

Once you have entered your correct return authority number and despatch id the Print Controlled Return Labels screen will appear.

Note: if there are more than 20 items for the return consignment the return summary and labels will be emailed in PDF format and can be printed using the attached PDF file.

In these circumstances...	Do the following...
Unable to login to the Print Controlled Return Labels screen	Double check you have entered your return authority number and relevant despatch id correctly (note: this information is included in the controlled return labels email)
Still unable to login to Print Controlled Return Labels screen	Contact your vendor for assistance

From the Print Controlled Return Labels screen:

    > Check the return consignment details are correct
    > If there are less items to return than initially requested you can modify
       the return connote to reduce the quantity, weight or change the volume
       before printing the labels by using the Update button on the screen
       (see section - How to Modify Connotes for Returns at Pickup Location)
    > Click on the Next>> button on the bottom of the screen to display the
       return summary report for printing (the labels will be displayed for
       printing after the return summary has been printed)
    > Click on the Print button to print the return summary report
    > Click on the OK button to confirm the report printed successfully and
       the labels will be displayed for printing
    > Click on the Print button to print the first page of labels and to move
       to the next page of labels (2 labels per A4 page)
    > Click on the Print button again until all the labels have been printed

Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.

An additional label listing the relevant product codes for the goods being returned may be printed (if applicable). This label should also be attached to your return goods.

When you have finished printing the labels an "All labels have been printed" message will be displayed.

You can now book a web pickup for this return if required (see Chapter 15 - How to Request a Casual Pickup Booking for a Return).

Use the Exit button to close this window if required.

Note: if there are more than 20 items for the return consignment the return summary and labels will be emailed in PDF format and can be printed using the attached PDF file.

You can reprint return summary reports and labels for return connotes if a problem has occurred when printing the labels (see the next section - How to Reprint Return Summary/Labels at Pickup Location).

Note: the driver copy of the return summary must be given to the Star Track Express driver when the consignment is picked up.

In these circumstances...	Do the following...
The labels or barcodes DO NOT print correctly on your printer (2 labels per A4 page)	Refer to the Label Printing Troubleshooting Guide for hints on how to solve typical label printing problems
The labels or barcodes STILL do not print correctly	Contact the Star Track Express Help Desk on 1800 028 361 during business hours for assistance
There are less items to return than initially requested	Modify the return connote (see section - How to Modify Connotes for Returns at Pickup Location)
Any informational messages are displayed	Check the message details and follow any instructions provided

How to Reprint Return Summary/Labels at Pickup Location

Customers clients (senders) can reprint return summary reports and labels for returns at the pickup location for returning goods using Star Track Express.

You may need to reprint return summary reports and labels if a problem has occurred when printing the original reports and labels.

The return summary report is required to provide details of the returns to the Star Track Express Driver.

Labels can be reprinted after your request for a return has been authorised.

It is important that all labels are firmly adhered to the goods preferably printed on self-adhesive labels for laser printers (see Chapter 2 - Important Label Information).

The labels will be printed on your default laser printer.

Useful hints on solving typical label printing problems can be found in the
Label Printing Troubleshooting Guide.

A unique return authority number will already have been allocated to the return connote.

Note: customers clients will have been sent an email with a link to a Print Controlled Return Labels option which will also allow them to reprint the return summary and labels for the return consignment OR the return summary and labels will be emailed in PDF format and can be printed using the attached PDF file.

From the original Controlled Return Labels Email:

> Click on the link in the email to access the Star Track Express web site

The Login screen will appear.

You then need to login to access the Print Controlled Return Labels screen.

At the Login screen you will be asked for your return authority number and relevant despatch id for the return connote (this information is included in the original controlled return labels email):

    > Enter your return authority number
    > Enter the relevant despatch id
    > Click on the Submit button

Once you have entered your correct return authority number and despatch id the Print Controlled Return Labels screen will appear.

Note: if there are more than 20 items for the return consignment the return summary and labels will be emailed in PDF format and can be printed using the attached PDF file.

In these circumstances...	Do the following...
Unable to login to the Print Controlled Return Labels screen	Double check you have entered your return authority number and relevant despatch id correctly (note: this information is included in the controlled return labels email)
Still unable to login to Print Controlled Return Labels screen	Contact your vendor for assistance

From the Print Controlled Return Labels screen:

    > Check the return consignment details are correct
    > If there are less items to return than initially requested you can modify
       the return connote to reduce the quantity, weight or change the volume
       before printing the labels by using the Update button on the screen
       (see section - How to Modify Connotes for Returns at Pickup Location)
    > Click on the Next>> button on the bottom of the screen to display the
       return summary report for printing (the labels will be displayed for
       printing after the return summary has been printed)
    > Click on the Print button to reprint the return summary report
    > Click on the OK button to confirm the report printed successfully and
       the labels will be displayed for printing
    > Click on the Print button to reprint the first page of labels and to move
       to the next page of labels (2 labels per A4 page)
    > Click on the Print button again until all the labels have been printed

Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.

An additional label listing the relevant product codes for the goods being returned may be printed (if applicable). This label should also be attached to your return goods.

When you have finished reprinting the labels an "All labels have been printed" message will be displayed.

Use the Exit button to close this window if required.

Note: the driver copy of the return summary must be given to the Star Track Express driver when the consignment is picked up.

In these circumstances...	Do the following...
The labels or barcodes DO NOT print correctly on your printer (2 labels per A4 page)	Refer to the Label Printing Troubleshooting Guide for hints on how to solve typical label printing problems
The labels or barcodes STILL do not print correctly	Contact the Star Track Express Help Desk on 1800 028 361 during business hours for assistance
There are less items to return than initially requested	Modify the return connote (see section - How to Modify Connotes for Returns at Pickup Location)
Any informational messages are displayed	Check the message details and follow any instructions provided

How to Modify Connotes for Returns at Pickup Location

Customers clients (senders) can modify return consignments to reduce the quantity, weight or change the volume before printing the labels at the pickup location for returning goods using Star Track Express.

This may be required if there are less items to return than initially requested.

A unique return authority number will already have been allocated to the return connote.

Note: customers clients will have been sent an email with a link to a Print Controlled Return Labels option which will also allow them to modify the return consignment to reduce the quantity, weight or change the volume OR the return consignment return summary and labels will be emailed in PDF format and can be printed using the attached PDF file.

From the original request Controlled Return Labels Email:

> Click on the link in the email to access the Star Track Express web site

The Login screen will appear.

You then need to login to access the Print Controlled Return Labels screen.

Once you have entered your correct return authority number and despatch id the Print Controlled Return Labels screen will appear.

Note: customers clients can only modify a return consignment to reduce the quantity, weight or change the volume on the same day as the return was authorised or if the despatch date for the return is after todays date.

In these circumstances...	Do the following...
Unable to login to the Print Controlled Return Labels screen	Double check you have entered your return authority number and relevant despatch id correctly (note: this information is included in the controlled return labels email)
Still unable to login to Print Controlled Return Labels screen	Contact your vendor for assistance

Note: if there are more than 20 items for the return consignment the return summary and labels will be emailed in PDF format and the quantity, weight and volume cannot be changed with PDF labels.

From the Print Controlled Return Labels screen:

    > Check the return consignment currently displayed on the screen is
       the one you want to modify
    > Enter the reduced quantity, weight or change the volume as required
    > Click on the Update button to complete the modification of the return
       and display the return summary report and labels for printing
       (see section - How to Print Return Summary/Labels at Pickup Location)

Note: any excess labels for return consignments must be destroyed.

In these circumstances...	Do the following...
Unable to modify return consignment to reduce the quantity, weight or change the volume	The return consignment data has already been transferred to Star Track Express and therefore the return details can no longer be changed
Any informational messages are displayed	Check the message details and follow any instructions provided

Chapter 9

How to Review and Authorise Requests for Returns

You may need to authorise requests for returns from your clients (senders) before allowing goods to be returned using Star Track Express.

Your clients (senders) can enter requests for returns for authorisation before returning goods.

A unique request number will have been allocated to each request for returns received from your clients.

Note: your clients will have been sent an email with a link to a Return Request option to enter requests for returns for authorisation.

From the Web Controlled Returns Menu screen:

> Click on the Return Request option

The Return Request List screen will appear.

Note: you must regularly refresh the Return Requests screen to check for new requests for returns.

From the Return Request List screen:

> Click on the request number of the request for a return you want
to authorise

The Authorise Request screen will appear.

    > Check the request for a return currently displayed on the screen is
       the one you want to authorise
    > Change the despatch date for the authorised return if not todays date
       (format DD/MM/YYYY)
    > Enter a unique return authority number to be used for this
       return consignment (if applicable)
    > Reduce the quantity, weight or change the volume if required
    > Select the unit type from the dropdown list
    > Select the service required from the dropdown list
    > Click on the Print button to print a hard copy of the request for a return
       on your default printer (if required)
    > Click on the Authorise or Update button to authorise this request
       for a return

Use the Close button to exit the Authorise Request screen without authorising the request for a return.

The Return Request List screen will appear.

> Click on the Refresh List button to refresh the return request list.

Note: if your clients are printing the labels they will be sent an email with a link to a Print Controlled Return Labels option to print the return summary and labels for the return consignment.

In these circumstances...	Do the following...
The message "There are no outstanding Return Requests" is displayed	No request for returns have been submitted by your return clients
Any popup window messages are displayed	Check the message details and alter the request for a return (if required)
Any other informational messages are displayed	Check the message details and follow any instructions provided
The return request list screen is empty or not up to date with the latest requests for returns	Refresh the return request list by clicking on the Refresh List button

How to Reject Requests for Returns

You may need to reject requests for returns from your clients (senders) that you do not want to authorise.

Your clients (senders) can enter requests for returns for authorisation before returning goods.

A unique request number will have been allocated to each request for returns received from your clients.

Note: your clients will have been sent an email with a link to a Return Request option to enter requests for returns for authorisation.

From the Web Controlled Returns Menu screen:

> Click on the Return Request option

The Return Request List screen will appear.

Note: you must regularly refresh the Return Requests screen to check for new requests for returns.

From the Return Request List screen:

> Click on the request number of the request for a return you want
to reject

The Authorise Request screen will appear.

    > Check the request for a return currently displayed on the screen is
       the one you want to reject
    > Enter a reason for rejecting this return consignment (an email
     containing the reason for rejection will be sent back to your return client)
    > Click on the Print button to print a hard copy of the request for a return
       on your default printer (if required)
    > Click on the Reject button to reject this request for a return

Use the Close button to exit the Authorise Request screen without rejecting the request for a return.

The Return Request List screen will appear.

> Click on the Refresh List button to refresh the return request list.

Note: your client will be sent an Email containing the reason for rejecting any return consignments.

In these circumstances...	Do the following...
The message "There are no outstanding Return Requests" is displayed	No request for returns have been submitted by your return clients
Any other informational messages are displayed	Check the message details and follow any instructions provided
The return request list screen is empty or not up to date with the latest requests for returns	Refresh the return request list by clicking on the Refresh List button

Chapter 10

How to Enter a Connote for a Return

You may need to enter connotes with the details of the goods to be returned using Star Track Express.

This is required to record the sender details, return reason, service required, number of items, weight and to produce the labels for the return goods.

Note: this is not required if your clients (senders) can enter requests for returns for authorisation before returning goods.

From the Web Controlled Returns Menu screen:

> Click on the Enter Return option

The Controlled Return - Sender Details screen will appear.

From the Controlled Return - Sender Details screen:

    > Enter your sender details or select a sender from the dropdown list
    > Click on the Find Location button to obtain the correct location,
       post code and state for the sender
    > Enter the Sender Email address (if required)
    > Select the Labels in PDF format checkbox to indicate the labels will
       be emailed in PDF format for all return consignments for this client
    > Select the Sender to print labels - Yes radio button if the labels will be
       printed by the sender (otherwise the labels will be printed by you)
    > Select the Print product codes - Yes radio button if the relevant product
       codes for the goods being returned will be entered for this sender
    > Select the Update Sender List radio button to add frequently used
       senders to your senders list
    > Click on the Next>> button to move to the next screen

The Controlled Return - Receiver Details screen will appear.

   > Select the receiver account from the dropdown list
    > Enter your receiver details or select a receiver from the dropdown list
    > Click on the Find Location button to obtain the correct location,
       post code and state for the receiver
    > Enter the Receiver Email address (if required)
    > Select the Set as default Receiver checkbox to indicate this receiver
       is the default destination for goods being returned (if applicable)
    > Select the Update Receiver List radio button to add frequently used
       receivers to your receivers list
    > Click on the Next>> button to move to the next screen

The Controlled Return - Connote Details screen will appear.

    > Select the return reason from the dropdown list
    > Enter a unique return authority number for the return (if required)
    > Select the unit type from the dropdown list
    > Enter the number of items, weight and size of items
    > Click on the Calculate button to calculate the cubic volume (size)
       for the return by entering the quantities, lengths, widths and heights for
       the items
    > Select the service required from the dropdown list
    > Select the Dangerous Goods radio button if your return consignment
       contains dangerous goods
    > Enter the relevant product quantities and codes or
       select the product codes from the selection lists for the goods
       being returned (if applicable)
    > Enter the despatch date for the return if not todays date
       (format DD/MM/YYYY)
    > Enter any other details you want to include on the return
    > Click on the Submit button to complete entry of the return

The Return Summary and Print Labels screen will appear (if the labels are to be printed by you) otherwise your client (sender) will have been sent an email with a link to a Print Controlled Return Labels option to print the return summary and labels for the return consignment.

You can now print the return summary and labels for the return consignment (see the next section - How to Print Labels).

You can also print the return summary for all the return consignments for this sender (see Chapter 14 - How to Print a Return Summary).

Use the Reset button to clear the details on the return connote.

Use the <<Back button to return to the previous screen.

Note: it is important that you select the correct location for your senders and receivers for deliveries by Star Track Express.

In these circumstances...	Do the following...
A return client (sender) is not appearing in the senders dropdown list	Select the Client is a Return sender checkbox in client maintenance to indicate this is a client for returns (see section - How to Modify an existing Client for Returns).
A return destination (receiver) is not appearing in the receivers dropdown list	Select the Receiver is for Returns checkbox in receiver maintenance to indicate this location is a destination for returns (see section - How to Modify an existing Destination for Returns).
Any error messages are displayed at the top of the screen	Check the message details and correct the details on your connote
Any popup window messages are displayed	Check the message details and alter the details on your connote (if required)
Any other informational messages are displayed	Check the message details and follow any instructions provided

How to Print a Return Summary and Labels

You need to print a return summary report and attach labels to the return goods for identification and tracking.

The return summary report and labels can be printed after you have entered the connotes with the details of the goods to be returned (see the previous section -
How to Enter a Connote for a Return).

The return summary report is required to provide details of the returns for today to the Star Track Express Driver.

It is important that all labels are firmly adhered to the goods preferably printed on self-adhesive labels for laser printers (see Chapter 2 - Important Label Information).

The return summary report and labels will be printed on your default laser printer.

Useful hints on solving typical label printing problems can be found in the
Label Printing Troubleshooting Guide.

Once the return summary report and labels have been printed they can be posted to the sender.

From the Print Return Summary screen:

    > Click on the Print button to print the return summary report
    > Click on the OK button to confirm the report printed successfully and
       the labels will be displayed for printing

From the Print Labels screen:

    > Click on the Print button to print the first page of labels and to move
       to the next page of labels (2 labels per A4 page)
    > Click on the Print button again until all the labels have been printed

Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.

An additional label listing the relevant product codes for the goods being returned may be printed (if applicable). This label should also be posted to the sender and attached to the return goods.

When you have finished printing the return summary report and labels an "All labels have been printed" message will be displayed and the Web Controlled Returns Menu screen will appear.

You can now book a web pickup for this return (see Chapter 15 - How to Request a Casual Pickup Booking for a Return).

You can reprint the return summary for the return consignments for this sender if required (see Chapter 14 - How to Reprint a Return Summary).

You can also reprint labels for existing connotes if a problem has occurred when printing the labels (see the next section - How to Reprint Labels).

Note: you must print the return summary reports for your returns and post the return summary to the sender along with the labels (if the labels have been printed by you). The driver copy of the return summary must be given to the Star Track Express driver when the consignment is picked up.

In these circumstances...	Do the following...
The labels or barcodes DO NOT print correctly on your printer (2 labels per A4 page)	Refer to the Label Printing Troubleshooting Guide for hints on how to solve typical label printing problems
The labels or barcodes STILL do not print correctly	Contact the Star Track Express Help Desk on 1800 028 361 during business hours for assistance
Any informational messages are displayed	Check the message details and follow any instructions provided

How to Reprint Labels

You may need to reprint labels if a problem has occurred when printing the labels.

Labels can be reprinted after you have entered your connotes with the details of the goods to be returned (see the previous section - How to Enter a Connote).

The labels will be printed on your default laser printer.

Useful hints on solving typical label printing problems can be found in the
Label Printing Troubleshooting Guide.

Once the labels have been printed they can be posted to the sender.

From the Web Controlled Returns Menu screen:

> Click on the Reprint Label option

The Reprint Label screen will appear.

    > Enter the connote number for the labels you need to reprint
    > Click on the Display button to display the labels
    > Check the label details to ensure you have selected the correct connote
    > Click on the Reprint button to print the first page of labels and to move
      to the next page of labels (2 labels per A4 page)
    > Click on the Reprint button again until all the labels have been printed

Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.

When you have finished printing the labels an "All labels have been printed" message will be displayed and the Web Controlled Returns Menu screen will appear.

You can recall and view existing connote details if you do not know the connote number for the labels you need to reprint (see Chapter 11 - How to View Current Connotes for Returns).

Note: you must also print the return summary reports for your returns and post the return summary to the sender along with the labels (if the labels have been printed by you). The driver copy of the return summary must be given to the Star Track Express driver when the consignment is picked up.

In these circumstances...	Do the following...
The message "Connote not found" is displayed	Check the connote number is correct for the labels you need to reprint
Any other informational messages are displayed	Check the message details and follow any instructions provided
The labels or barcodes DO NOT print correctly on your printer (2 labels per A4 page)	Refer to the Label Printing Troubleshooting Guide for hints on how to solve typical label printing problems
The labels or barcodes STILL do not print correctly	Contact the Star Track Express Help Desk on 1800 028 361 during business hours for assistance

Chapter 11

How to View Current Connotes for Returns

You can recall and view existing return connote details in Web Controlled Returns.

Connotes entered today can be recalled from the View/Modify Returns screen.

From the Web Controlled Returns Menu screen:

> Click on the View/Modify Returns option

The View/Modify Returns screen will appear.

    > the date range used to search for connotes will default to todays date
    > Click on the connote number for the connote you want to view or print
    > Check the connote currently displayed on the screen is the one you want
       to view or print
    > Click on the Print button to print a hard copy of the connote on
       your default printer
    > Close the Connote Details screen to exit

Once you have exited the Connote Details screen the View/Modify Returns screen will appear.

Previously entered return connotes can also be recalled and viewed
(see the next section - How to View Old Connotes for Returns).

Note: the View/Modify Returns option will also display information on label printing for return consignments ie. when the labels were printed and by whom.

In these circumstances...	Do the following...
The message "No connotes found" is displayed	Check the date range for the connote listing is todays date and refresh the listing by clicking on the Refresh button
The Connote Listing is empty	Refresh the connote listing by clicking on the Refresh button

How to View Old Connotes for Returns

You can recall and view old return connote details in Web Controlled Returns.

Previously entered return connotes can be recalled from the View/Modify Returns screen.

From the Web Controlled Returns Menu screen:

> Click on the View/Modify Returns option

The View/Modify Returns screen will appear.

    > Enter the date range to be used to search for previous connotes
       (default is todays date)
    > Click on the Refresh button
    > Click on the connote number for the connote you want to view or print
    > Check the connote currently displayed on the screen is the one you want
       to view or print
    > Click on the Print button to print a hard copy of the connote on
       your default printer
    > Close the Connote Details screen to exit

Once you have exited the Connote Details screen the View/Modify Returns screen will appear.

Return connotes entered today can also be recalled and viewed
(see the previous section - How to View Current Connotes for Returns).

Note: the View/Modify Returns option will also display information on label printing for return consignments ie. when the labels were printed and by whom.

In these circumstances...	Do the following...
The message "No connotes found" is displayed	Check the date range for the connote listing is correct and refresh the listing by clicking on the Refresh button
Any other informational messages are displayed	Check the message details and follow any instructions provided
The Connote Listing is empty	Refresh the connote listing by clicking on the Refresh button

Chapter 12

How to Modify Connotes for Returns

You can recall and modify return connotes to reduce the quantity, weight or change the volume before printing the labels for returning goods using Star Track Express.

This may be required if there are less items to return than initially requested.

Note: if there are more than 20 items for the return consignment the return summary and labels will be emailed to customers clients in PDF format and the quantity, weight and volume cannot be changed with PDF labels.

From the Web Controlled Returns Menu screen:

> Click on the View/Modify Returns option

The View/Modify Returns screen will appear.

    > the date range used to search for connotes will default to todays date
    > Click on the connote number for the connote you want to modify
    > Check the connote currently displayed on the screen is the one you
       want to modify
    > Enter the reduced quantity, weight or change the volume as required
    > Click on the Update button to complete the modification of the return
    > Close the Connote Details screen

Note: any excess labels for return consignments must be destroyed.

Once you have exited the Connote Details screen the View/Modify Returns screen will appear.

Note: you can only modify a return consignment to reduce the quantity, weight or change the volume on the same day as the return was entered or if the despatch date for the return is after todays date.

In these circumstances...	Do the following...
The message "No connotes found" is displayed	Check the date range for the connote listing is todays date and refresh the listing by clicking on the Refresh button
Unable to modify return consignment to reduce the quantity, weight or change the volume	The return consignment data has already been transferred to Star Track Express and therefore the return details can no longer be changed
Any other informational messages are displayed	Check the message details and follow any instructions provided
The Connote Listing is empty	Refresh the connote listing by clicking on the Refresh button

How to Delete Connotes for Returns

You can recall and delete return connotes in Web Controlled Returns.

This may be required if you want to delete connotes entered today for goods no longer to be returned.

From the Web Controlled Returns Menu screen:

> Click on the View/Modify Returns option

The View/Modify Returns screen will appear.

    > the date range used to search for connotes will default to todays date
    > Click on the connote number for the connote(s) you want to delete
    > Check the connote(s) currently displayed on the screen is the one you
       want to delete
    > Close the Connote Details screen
    > Select the Delete checkbox next to the connote(s) you want to delete
    > Click on the Delete selected Connotes button to delete
       the connote(s)

The deleted connotes will automatically disappear from the View/Modify Returns screen.

Non-activated controlled returns where the labels for the return consignment have never been printed will be automatically purged from the Star Track Express System after a period of one month.

Note: you can only delete a return consignment on the same day as the return was entered or if the despatch date for the return is after todays date.

In these circumstances...	Do the following...
The message "No connotes found" is displayed	Check the date range for the connote listing is todays date and refresh the listing by clicking on the Refresh button
The Connote Listing is empty	Refresh the connote listing by clicking on the Refresh button

Chapter 13

How to Track Connotes for Returns

You can recall and track your return consignments in Web Controlled Returns.

Previously entered return connotes can be recalled from the View/Modify Returns screen.

From the Web Controlled Returns Menu screen:

> Click on the View/Modify Returns option

The View/Modify Returns screen will appear.

    > Enter the date range to be used to search for previous connotes
       (default is todays date)
    > Click on the Refresh button
    > Click on the Track button next the connote you want to track
    > Check the connote currently displayed on the Track & Trace screen is
       the return consignment you want to track
    > Click on the <- Back button on your browser to exit the Track & Trace
       screen

The View/Modify Returns screen will appear.

Note: the View/Modify Returns option will also display information on label printing for return consignments ie. when the labels were printed and by whom.

In these circumstances...	Do the following...
The message "No connotes found" is displayed	Check the date range for the connote listing is correct and refresh the listing by clicking on the Refresh button
Any other informational messages are displayed	Check the message details and follow any instructions provided
The Connote Listing is empty	Refresh the connote listing by clicking on the Refresh button

Chapter 14

How to Print a Return Summary

You need to print a Return Summary report in Web Controlled Returns.

This is required to provide details of the returns for today to the Star Track Express Driver.

Once the return summary report has been printed it can be posted with the labels to the sender.

From the Web Controlled Returns Menu screen:

> Click on the Return Summary option

The Return Summary screen will appear.

    > If multiple return summaries are displayed at the top of the screen
       then select the return summary report for the client (sender)
       you wish to print from the list
    > Check the contents of the return summary report are correct -
       number of connotes, items, weight and volume of items,
       service(s) required
    > Click on the Print button to print the return summary report
    > Click on the OK button to confirm the report printed successfully

Once you have refreshed the return summary list any return summary reports you have successfully printed will disappear from the Return Summary screen.

When you have finished printing all the Return Summary reports a "No Return Summaries for printing" message will be displayed.

You can reprint a Return Summary report if a problem has occurred when printing an original return summary report (see the next section - How to Reprint a Return Summary).

Note: the return summary report should be posted to the sender along with the labels (if the labels have been printed by you). The SENDERS NAME & ADDRESS on the sender copy of the return summary will fit into the window of a C5 envelope (size 229x162mm for A4 size paper folded once). The driver copy of the return summary must be given to the Star Track Express driver when the consignment is picked up.

In these circumstances...	Do the following...
The message "No Return Summaries for printing" is displayed	Check you have entered return connotes for today or you have already printed all the Return Summary reports for today
Any other informational messages are displayed	Check the message details and follow any instructions provided
The Return Summary list is empty or not up to date	Refresh the return summary listing by clicking on the Refresh List button

How to Reprint a Return Summary

You may need to reprint a Return Summary report if a problem has occurred when printing an original return summary report.

The Return Summary report is required to provide details of the returns to the Star Track Express Driver.

Once the return summary report has been reprinted it can be posted with the labels to the sender.

From the Web Controlled Returns Menu screen:

> Click on the Reprint Summary option

The Reprint Return Summary screen will appear.

    > Enter the date to be used to search for previous return summaries
       (default is todays date)
    > Click on the Display button
    > If multiple return summaries were printed for this date then select the
       return summary report you wish to reprint from the list
    > Check the contents of the return summary report are correct -
       number of connotes, items, weight and volume of items,
       service(s) required
    > Click on the Print button to print a hard copy of the return summary
       report on your default printer
    > Check the Return Summary report printed correctly

In these circumstances...	Do the following...
The message "No Return Summaries were printed for this date." is displayed	Check you have entered return connotes and used the correct date to search for previous return summaries
Any error messages are displayed	Check the message details and correct the date used to search for previous return summaries
Any other informational messages are displayed	Check the message details and follow any instructions provided

Chapter 15

How to Request a Casual Pickup Booking for a Return

You may want to request a casual pickup booking for a return in Web Controlled Returns.

This is required to provide details of the pickup for a return to Star Track Express.

From the Main Menu screen:

> Click on the PICKUP BOOKING option

The Pickup Booking screen will appear.

    > Enter your return clients (sender) pickup details - pickup contact,
       phone number, company name and pickup address or select the
       pickup location from the dropdown list
    > Select the Update Pickup List radio button to add frequently used
       return clients to your return pickup location list
    > Click on the Find Location button to obtain the correct location,
       post code and state for your return client (sender)
    > Enter your or your return clients email address
    > Enter your return clients pickup point
    > Select the return goods description from the dropdown list
       (always select the largest item)
    > Select the service required from the dropdown list
    > Enter the quantity, weight and estimated size of items - length,
       width and height
    > Select the destination for the return goods from the dropdown list
       (choose VARIOUS for multiple destinations)
    > the pickup date will default to todays date
    > Enter the time the return goods will be ready for pickup and your
       return clients (sender) closing time
    > Enter any special instructions relevant to the return pickup
    > Select the bulk pickup checkbox if the pickup is for a bulk item(s)

When you have submitted your return pickup booking request a "Your pickup booking has been submitted. A confirmation will be sent to you via email." message will be displayed and the Web Controlled Returns Menu screen will appear.

You or your client (sender) will be automatically sent an Email confirming the casual pickup booking for the return.

Use the Reset button to clear the details on the pickup booking request.

You can also choose to book a web pickup for a return after printing the labels if the labels have been printed by you.

Note: pickup booking requests for returns must be submitted prior to the cut-off times for the local branch (contact 12 23 45 for cut-off times for casual pickups for returns).

In these circumstances...	Do the following...
The message "Warning: You have already booked a pickup for yourself today" is displayed	If you are booking a pickup for a different return client (sender) then continue otherwise contact your local branch on 12 23 45 if you want to book another pickup for the same client for today
Any error messages are displayed at the top of the screen	Check the message details and correct the details on your return pickup booking request
Any other informational messages are displayed	Check the message details and follow any instructions provided
The message "Warning: The time booked is after the cut-off time. Your pickup may be scheduled for the next business day." is displayed	Note the pickup for the return may be scheduled for the next business day
The message "Warning: The time ready is after the cut-off time. Your pickup may be scheduled for the next business day." is displayed	Note the pickup for the return may be scheduled for the next business day

How to Request a Casual Pickup Booking for the Next Business Day

You may need to request a casual pickup booking for a return for the next business day in Web Controlled Returns.

This may be required if you have missed the local branch cut-off times for casual pickups.

From the Main Menu screen:

> Click on the PICKUP BOOKING option

The Pickup Booking screen will appear.

    > Enter your return clients (sender) pickup details - pickup contact,
       phone number, company name and pickup address or select the
       pickup location from the dropdown list
    > Select the Update Pickup List radio button to add frequently used
       return clients to your return pickup location list
    > Click on the Find Location button to obtain the correct location,
       post code and state for your return client (sender)
    > Enter your or your return clients email address
    > Enter your return clients pickup point
    > Select the return goods description from the dropdown list
       (always select the largest item)
    > Select the service required from the dropdown list
    > Enter the quantity, weight and estimated size of items - length,
       width and height
    > Select the destination for the return goods from the dropdown list
       (choose VARIOUS for multiple destinations)
    > Change the pickup date to the next business day
       (format DD/MM/YYYY)
    > Enter the time the goods will be ready for pickup and your return
       clients (sender) closing time
    > Enter any special instructions relevant to the pickup
    > Select the bulk pickup checkbox if the pickup is for a bulk item(s)
    > Click on the Submit button to submit the pickup booking request

You or your client (sender) will be automatically sent an Email confirming the casual pickup booking for the return.

Use the Reset button to clear the details on the pickup booking request.

You can also choose to book a web pickup for a return after printing the labels if the labels have been printed by you.

In these circumstances...	Do the following...
Any error messages are displayed at the top of the screen	Check the message details and correct the details on your return pickup booking request
Any other informational messages are displayed	Check the message details and follow any instructions provided

Chapter 16

How to Change Your Password

You can change your password for the Star Track Express Web Controlled Returns System.

From the Main Menu screen:

> Click on the CHANGE PASSWORD option

The Change Password screen will appear.

At the Change Password screen you will be asked for your old and new passwords:

    > Enter your old password
    > Enter your new password (note: your password may be in mixed case)
    > Re-enter your new password
    > Click on the Change Password button

Your password has now been changed.

Chapter 17

How to Access On-line Help

An on-line user guide has been provided for the Star Track Express Web Controlled Returns System.

From the Web Controlled Returns Menu screen:

> Click on the Help option

The Web Controlled Returns User Guide screen will appear.

> Click on the Hyperlinks to move around the sections of the on-line
user guide (eg. How to Enter a Connote for a Return or Back to Contents)

You can also print a hard copy of the Web Controlled Returns User Guide if required.

Chapter 18

Other Features with Web Controlled Returns

You can add frequently used return senders to your Senders List:

> Select the Update Sender List radio button when entering a return connote

You can add frequently used return destinations (receivers) to your Receivers List:

> Select the Update Receiver List radio button when entering a return connote

You can use the Cubic Calculator to calculate the cubic volume for the return goods by entering the quantities, lengths, widths and heights for the items:

> Click on the Calculate button when entering a return connote

You will be automatically sent an Email each time your clients (senders) submit requests for returns for your authorisation.

Your clients (senders) will be automatically sent an Email to print the return summary reports and labels for return consignments.

You or your clients (senders) will be automatically sent an Email confirming the casual pickup bookings for returns (if applicable).

Additional information on label printing for return consignments will be available ie. when the labels were printed and by whom.
If there are more than 20 items for a return consignment the return summary and labels will be emailed in PDF format.

You can access the PICKUP BOOKING, TRACK & TRACE and PROOF OF DELIVERY systems from the Web Controlled Returns System.

Non-activated controlled returns will be automatically purged from the Star Track Express System after a period of one month.